Service
Stable operation for finance and business systems
Cloudmaven supports you in ensuring that your systems run reliably and efficiently so that you can concentrate on the essentials.
Support from us, profit for you
Financial and business systems must not only be implemented, but also reliably operated . Cloudmaven ensures that ERP, EPM and integrated finance solutions also function stably in day-to-day business and especially in phases of high pressure such as month-end closing, audit or growth.work stably. Cloudmaven does not think about support from an isolated technical perspective , but from the perspective of financial management.
Stable operation With clear contact persons, we ensure that your systems are stable and that problems are solved quickly.
Close cooperation with Finance, IT and Management By taking a holistic view of your challenges, we create sustainable solutions with long-term added value.
Relieved finance teams Our support reduces the operational workload in your finance department.
Reduced risk Our reliable support makes a significant contribution to minimizing risk in day-to-day operations.
Continuous further development Through targeted optimization, we ensure that your system landscape remains efficient in the long term.
Ensure that your finance systems remain reliable and controllable at all times.
Even after implementation, our support is available to you during ongoing operations. Inquiries and problems are quickly recorded and resolved so that your systems function stably and can be further developed in a targeted manner. We work closely with your specialist departments and always keep an eye on your operational requirements.
Companies that already rely on our portfolio
FAQs
How does Cloudmaven ensure fast response times for critical incidents?
Through clear prioritization, defined escalation paths and fixed contact persons. Critical issues are dealt with with a focus on the relevance of closing and controlling.
Does Cloudmaven also support changes and further developments during operation?
Cloudmaven provides expert support for finance and business systems. We not only understand the technology, but also the impact of incidents on financial statements, reporting and compliance.
Which systems does the Cloudmaven Service Desk support?
The Service Desk supports ERP, EPM, integration and connected finance and business applications, regardless of whether they were implemented by Cloudmaven or not.
Typical application scenarios
Operation of complex ERP and EPM landscapes
International organizations with several companies
High requirements for closing and audit security
Growth phases with increasing system load
Handover from project to line operation
Let our experts advise you without obligation
Let us create an individual offer for you
Your central service desk
Our Service Desk is your central point of contact for your concerns and technical questions. It receives problems and inquiries, classifies them and ensures that they are processed efficiently or forwarded to the right teams of experts.
With our continuous support approach, we support you with clear processes, fast response times and technical expertise.
Central functions at a glance
Central Service Desk
Incident & Problem Management
Application Support
Change & Enhancement Requests
Release & update support
Monitoring & operational stability
User support & training
SLA-based support
Efficient help with faults and queries
Our Service Desk receives faults and inquiries centrally, prioritizes them transparently and ensures that they are processed quickly and transparently. In this way, we ensure that problems are solved quickly and that ongoing operations are affected as little as possible.
Customer Testimonials
Svenja Frankenberger Head of Accounting, Qualifyze
Revenue recognition used to take an employee five working days. With NetSuite, it is now 100% automated.
Richard Gausch CFO, TEVEO GmbH
Cloudmaven supports us on our growth path. Teveo was launched in 2019 by two founders and has since grown to over 100 dedicated team members, with sales increasing from zero to over 50 million euros. We are delighted to be advised by Cloudmaven AG with their ERP and financial expertise.
Martin Hoffmann CFO and Co-CEO, ON
This tool is so valuable to us that its benefits can hardly be expressed in figures. It saves an enormous amount of time and energy and, in financial terms, represents precisely the freedom we want to give our employees in their day-to-day work.
Jan Christopher Stahl CEO, TEVEO GmbH
We chose Cloudmaven AG because their reliable end-to-end solutions enable us to develop our company securely, precisely and scalably.
Let our experts advise you without obligation
Let us create an individual offer for you
